At Cale Wanders, we want you to be fully satisfied with your purchase. If for any reason you are not happy with the product you receive, our Return and Refund Policy provides you with clear guidelines.
1. Eligibility for Returns
- You may request a return within 7 days of receiving your order.
- To be eligible, the product must be unused, in its original condition, and in the original packaging.
- Proof of purchase (order confirmation, receipt, or invoice) must be provided.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used, washed, or damaged after delivery.
- Items purchased on clearance or final sale.
- Customized or personalized items.
3. Return Process
- To initiate a return, please contact us at [email protected] with your order details and reason for return.
- Once approved, our support team will provide instructions for returning the product.
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
4. Refunds
- After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
5. Exchanges
- We currently do not offer direct exchanges. If you wish to replace an item, you may return the original product (if eligible) and place a new order.
6. Damaged or Incorrect Items
- If you receive a defective or incorrect product, please notify us within 48 hours of delivery at [email protected].
- We will arrange a replacement or a full refund at no additional cost to you.
7. Contact Us
For any questions or concerns about our Return and Refund Policy, please reach out to us at: